Information
Welcome to the FAQ page for The Second Hand Shoe Guy! We understand you might have questions about buying pre-owned shoes online. We've compiled a list of frequently asked questions to help you navigate our website and make informed purchasing decisions. If you don't find the answer you're looking for, please don't hesitate to contact us at [[email]] or call us at [[phonenumber]].
Frequently asked questions
We're committed to providing a transparent and trustworthy experience for all our customers at The Second Hand Shoe Guy. Below, you'll find answers to common questions about buying, shipping, returns, and the quality of our second-hand shoes. We aim to address any concerns you may have and ensure you feel confident in your purchase.
What are the most common questions customers ask about buying second-hand shoes online?
The most common questions are: "What do I do if the shoes don't fit?" and "What happens if my purchase goes missing?".
What do I do if the shoes don't fit? Unfortunately, all items are non-returnable (see below), so please check sizing carefully before ordering. If you are unsure, please contact us at [[email]] for assistance with sizing.
What happens if my purchase goes missing? We ship all items via tracked delivery. If your item goes missing in transit, please contact us at [[email]] and we will launch an investigation with the courier. Refunds are available on items priced above £20 (excluding shipping cost) if the item is confirmed as lost.
What are the key things people need to know about shipping, returns, and any guarantees we offer?
Shipping: The buyer must add the shipping cost to the advertised price. Shipping costs are calculated at checkout.
Returns: All items are non-returnable.
Refunds: Refunds are available on items priced above £20 excluding shipping cost, in the event of loss or damage (subject to verification). Contact us at [[email]].
What worries might people have about buying used shoes from your website, and how do we address them?
A common worry is: "Can I get a refund if I am unhappy?".
Can I get a refund if I am unhappy? As stated in our policy, all items are non-returnable. However, we strive to provide accurate descriptions and clear photos of all our shoes. If you have any concerns about the condition of an item before purchasing, please contact us at [[email]] for more information. We are happy to provide additional photos or details.
How do you ensure the quality of the shoes, and how do you describe their condition clearly on the website?
Shoes are priced according to brand, style, and quality and are advertised with genuine, trustworthy descriptions. We carefully inspect each pair of shoes before listing them on our website. We aim to provide accurate and detailed descriptions of their condition, including any flaws or signs of wear. We also provide multiple photos of each item to give you a clear view of the shoes before you buy. The description will always mention if the shoes are brand new, gently used, or well-worn.
Still have questions?
If you haven't found the answer you're looking for, don't hesitate to reach out to us. We're here to help you find the perfect pair of second-hand shoes!